Service Concept

We are committed to excellence in every aspect of our service, ensuring that it aligns with the superior quality of our products. Our dedication to providing unparalleled service is a testament to our belief that top-tier products deserve equally exceptional support and customer care. We continuously strive to exceed expectations, delivering not just trucks, but comprehensive solutions that enhance the efficiency and productivity of our clients’ operations.

Customized Proactive Care

Acknowledging the diversity in our customers’ operational needs, SHACMAN ensures the provision of custom-tailored support. Our experts are deployed to offer 24/7 on-site services, meticulously designed to address the specific requirements dictated by the fleet size, vehicle models, and distinct usage scenarios of each client, guaranteeing immediate and effective care.

Customized Local Solutions

With a global network of over 150 exemplary service engineers, SHACMAN prides itself on its ability to offer localized solutions. Our engineers are strategically positioned across various international regions, providing them with the agility to swiftly tackle and resolve any challenges our customers may face, crafting bespoke solutions that are both efficient and effective.

Customized Pre-allocated Parts

In anticipation of the unique demands presented by varying markets and customer preferences, SHACMAN engages in proactive market analysis and customer need assessment. This enables us to innovatively pre-stock spare parts, significantly reducing the lead time for parts supply and ensuring our customers receive the components they need with optimal efficiency.

Aftersales Support & Services

Our modern workshops, equipped with the latest diagnostic tools, are designed to run with maximum efficiency to help our customers get back on the road in the shortest time possible.
At SHACMAN, we hold service quality in the highest regard, considering it our foremost priority. Our pledge to customer satisfaction begins at the initial point of contact and extends well beyond the delivery of our vehicles.

Pre-Sales Engagement

Delivering Excellence

Rapid Response Team

Value-Added Services

Self-Operated Parts Network

At SHACMAN, we recognize that exceptional service begins well before vehicle handover. We engage with our clients through a comprehensive suite of preliminary solutions, encompassing operational assessments, tailored product configurations, financial service offerings, and robust service guarantee frameworks. This proactive approach ensures clients are thoroughly versed in the extensive service plans that accompany our products.

2The delivery phase at SHACMAN is marked by meticulous attention to detail. Clients benefit from an exhaustive array of delivery services, including rigorous pre-delivery inspections, port quality checks, detailed pre-delivery instructions (PDI), and in-depth operational training sessions. Our commitment is to ensure that each vehicle is delivered in an immaculate state, ready for immediate deployment.

SHACMAN’s headquarters houses a dynamic emergency service squad, poised for rapid deployment. This team stands ready to address any emergent client requirements, providing swift overseas support to ensure uninterrupted operations.ing the handover, our clients enjoy the full backing of SHACMAN’s expansive global service network and cutting-edge telematics management systems. Our customized training programs and scheduled maintenance initiatives are designed to bolster the operational efficacy of each truck, driving towards peak performance and profitability. In our quest for service excellence, we actively solicit and incorporate customer feedback to refine our service offerings continually.

Our commitment to delivering an unparalleled customer experience is reflected in our suite of value-added services. These include complimentary consultations, expert technical support, vehicle health checks, and regular client engagement visits—all provided unconditionally to foster enduring client relationships.

In our pursuit of service simplification, SHACMAN is actively developing a self-managed global parts distribution network. This initiative is focused on supplying clients with premium-grade original components and offering comprehensive maintenance services, streamlining the upkeep process for our clientele.

Online Consultation Services

At SHACMAN, our headquarters is the epicenter of a dedicated remote expert service team. Our distinguished service engineers are on standby 24/7, offering technical support that promptly resolves any vehicle-related challenges.

Global Regional Call Centers

In tandem with our online services, we are strategically establishing regional call centers across the globe. This initiative ensures that, in the event of unforeseen vehicle issues, you have access to immediate telephone technical support.

Parts Information System

SHACMAN is dedicated to supply parts and accessories for the majority of heavy duty trucks using the highest quality materials. We deliver the right truck parts, on time, and for a reasonable price.

SHACMAN LINK Telematics System

SHACMAN LINK Telematics System,A simple tap on our user-friendly app unlocks a suite of functionalities, including real-time vehicle tracking, comprehensive fuel consumption analytics, remote vehicle security features, instantaneous anomaly alerts, and integrated video surveillance.